RunRate service terms
These terms apply to RunRate’s paid short-form research, scripting, storyboard, video-production, and monthly cadence services. RunRate is an independent media-production service operated from the United Kingdom. Questions: contact.runrate@gmail.com.
What you purchase
- Teardown Script & Storyboard: £19 one-off, one verified script/storyboard and one revision round, targeted for delivery within 24 hours after acceptance and receipt of the required material.
- Single Video Sprint: £45 one-off, one platform-ready vertical video and one revision round, targeted for delivery within 48 hours after acceptance and receipt of the required material.
- 3-Video Founder Pilot: £119 one-off, three coordinated vertical videos and two revision rounds, targeted for delivery within 72 hours after acceptance and receipt of the required material.
- Starter Monthly Cadence: £249 per month for eight vertical videos delivered on a rolling two-per-week basis, subject to monthly capacity and agreed source material.
Prices shown at Checkout are the amount charged. Any tax treatment will follow RunRate’s applicable legal and tax obligations.
Brief review and acceptance
Payment reserves a request for review; it does not automatically accept the project. RunRate may decline a brief that is unlawful, misleading, unsupported, outside the listed scope, or unsuitable for the service. If RunRate declines before work begins, RunRate will issue a full refund through Stripe.
Delivery and revisions
Delivery targets begin after RunRate accepts the brief and receives the source links, factual context, assets, and approvals needed to work. Delays caused by missing material, late feedback, or requested scope changes are outside the target. Revisions are limited to the allowance shown for the selected tier and must remain within the original brief.
Customer material and factual sign-off
You are responsible for having the right to provide submitted text, links, logos, images, audio, and other material. You must review factual claims and approve the final material before public use. RunRate may label estimates, sources, and uncertainty where appropriate but does not provide legal, financial, investment, or regulatory advice.
Subscriptions and cancellation
Starter Monthly Cadence renews monthly at £249 until canceled. You can cancel through Stripe’s hosted customer portal; cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise. Failed recurring payments may pause work and trigger Stripe’s recovery process.
Refunds after work begins
Before work begins, a RunRate rejection receives a full refund. After kickoff, cancellation and refund requests are assessed under the agreed scope, these terms, and applicable law. Nothing in these terms limits statutory consumer rights.
Intellectual property and publication
Unless separately agreed in writing, the customer receives the agreed final deliverables after payment and acceptance. RunRate may retain working files, research notes, and internal production records. RunRate will not publicly use customer-confidential material without permission.
Payment processor
Payments, receipts, refunds, and subscription management are handled through Stripe. RunRate does not receive or store full card details. Stripe’s own terms and privacy notice also apply to the payment experience.
Contact
For support, refunds, or privacy requests, email contact.runrate@gmail.com and include your order reference where available.